When will my repair be done?
We do our best to carry out all repairs quickly. However there will be certain circumstances, such as particularly bad weather, when our contractors have a higher than normal workload.
We aim to carry out repairs within the timescales listed below.
Emergency Repairs – 24 hour response
These are faults which put the health, safety or security of the tenant or a third party at immediate risk, or which affects the structure of the building adversely.
If these faults arise out of our normal working hours, an emergency contractor will attend, but it may not be possible to carry out a full repair until the following working day.
- Total loss of mains water
- Burst water main
- Flooding
- Severe storm damage
- Total loss of electricity
- Unsafe electrical fittings
- Fire damage
- Total loss of gas supply
- Gas leak
- Blocked flue
- Blocked main drain, soil pipe etc
- Loss of heating or hot water for vulnerable tenants
- Loss of heating or hot water for any tenant during October 1 to April 30.
- Failure of lift
- Failure of Warden/Alarm Call system.
- Breaches of security to external doors and windows
- Offensive or racist graffiti
Urgent Repairs - 3 day response
Repairs causing discomfort, inconvenience or nuisance to a tenant or third party or likely to lead to further deterioration of the building if the problem persists.
- Failure of entry phone
- Blocked drains, sinks, basins and baths
- Roof leaks
- Defective flooring
- Faulty communal TV aerial
- Minor electrical faults
- Severe dampness
- Minor plumbing leaks/defects
- Minor repairs to void property including electrical and gas health and safety checks.
- Defective cistern or overflow
- Follow up works for heating or hot water faults or breakdowns.
- Loss of heating or hot water during May 1 to September 30
- Damage to stair treads, handrails or banisters
- Security of internal doors or windows.
- Failure of entry phone
- Blocked drains, sinks, basins and baths
- Roof leaks
- Defective flooring
- Faulty communal TV aerial
- Minor electrical faults
- Severe dampness
- Minor plumbing leaks/defects
- Minor repairs to void property including electrical and gas health and safety checks.
- Defective cistern or overflow
- Follow up works for heating or hot water faults or breakdowns.
- Loss of heating or hot water during May 1 to September 30
- Damage to stair treads, handrails or banisters
- Security of internal doors or windows.
Routine Repairs - 28 day response
Repairs that can be deferred without serious discomfort, inconvenience or nuisance to tenant or third party or long term deterioration of the building, and can wait until the next convenient maintenance visit.
- General joinery repairs
- Repairs to plaster work
- Other minor plumbing repairs
- Repairs to tiling
- Easing doors and windows
- Repairs to kitchen fittings
- Repairs to doors/windows and floors
- Dripping/leaking taps or shower units
- Repairs to external walls, fences and paths
- Repairs to walls, brickwork and tiles
- Repairs/clearing of gutters and downpipes
- Other minor day to day repairs