Making Sure you get a good service
When you place an order for a repair you should receive a Customer Satisfaction form, which can be completed and returned to us once the repair has been carried out.
We use the information you give on these forms to monitor the contractors performance, and how happy our residents are with the service we provide.
Over 90% of our residents are either satisfied or very satisfied with the service provided by the maintenance department. If you have experienced any problems with the maintenance department or with our contractors please let us know. You can either call 01442 292301 or email maintenance.services@hpcha.org.uk