Making sure you get a good service

When you place an order for a repair you should receive a Customer Satisfaction form, which can be completed and returned to us once the repair has been carried out, alternatively you can complete the on-line form below.

We use the information you give on these forms to monitor the contractor's performance, and how happy you are with the service we provide. All information will be kept confidential.

Over 95% of our residents are either satisfied or very satisfied with the service provided by the Repairs Team. If you have experienced any problems with the Repairs Team or with our contractors please let us know. You can either call 01442 292301 or email maintenance.services@hpcha.org.uk

Details of the repair

Please give us details of the repair order, you will find this information on the repairs order that you were sent. If you have any queries regarding the work, please telephone us on 01442 292301.

1. Contractor *
2. Order number *
3. Issue date *

Feedback

Once the repair work has been carried out, please complete the survey below, or complete and return the paper form you were sent. All information will be kept confidential.

1. 1. Overall, were you satisfied with the repairs service provided? Please choose Yes No

If you answered NO

Please click as many of the issues below that applied.

1. Contractor did not make an appointment Satisfactory Unsatisfactory
2. Contractor did not keep the appointment Satisfactory Unsatisfactory
3. Attitude of workers Satisfactory Unsatisfactory
4. Time taken before work started Satisfactory Unsatisfactory
5. Speed at which work was completed Satisfactory Unsatisfactory
6. Mess not cleaned up Satisfactory Unsatisfactory
7. Other reason Satisfactory Unsatisfactory

Other comments

1. 2. Was the work completed in the time agreed, or by the target complation date? Please choose Yes No
2. 3. Was the work completed by the contractor in one visit? Please choose Yes No
3. 4. Did the contractor show an identity card? Please choose Yes No Not applicable, contractor known to me
4. Please add any comments you would like to make about this repair here.

* Indicates required fields.