What our residents think

Hightown is committed to making sure that the homes and services we provide meet your needs, and develop in line with your expectations. By working with residents and involving them in every aspect of what we do, residents are able to influence decisions and take part in what is happening.

We regularly send out postal questionnaires to find out what you think about our services, and to test how well a specific service is working. We analyse the information that you give us and use this feedback to plan our future activities. Below is a summary of how you think we have performed in some key areas:

Customer service

Repairs