Swirl
01442 292 300

Publications

On this page you can access many of Hightown's publications such as corporate documents, resident newsletters and leaflets, as well as the job application form. Just click on the required publication below. Where PDF documents are shown, you will need to use Adobe Reader or Adobe Acrobat to read them.

If you would like a copy of any of the documents in a different language and format, such as on casette, large print or braille please contact 01442 292300.

Resident Information

Resident Handbooks


Starter Tenancies

Tenants' Handbook

Homeownership Handbook

Resident Newsletters - Outlook

Outlook - Winter 2011

Annual Report for Residents 2011

Annual Report for Leaseholders 2011

Outlook - Summer 2011

Outlook - Spring 2011

Outlook - Winter 2010

Annual Report for Residents 2010

Outlook - Summer 2010

Outlook - Spring 2010

Outlook - Winter 2009

Annual Report for Residents 2009

Outlook - Summer 2009 

Pages 3 & 4 of this issue were specific to each area, click here for a sample or contact us for your local version.

Outlook - Spring 2009

Outlook - Winter 2008

Hightown Service and Support

Customer Charter

Anti-Social Behaviour

Anti-Social Behaviour diary sheets

Compensation - Can I claim?

Making a Complaint

Domestic violence

Racial and other harrassment

Noise Nuisance Tips

Moving to a smaller home

Local Standards publication

Resident Involvement

Resident Involvement Menu

Resident Involvement

Resident Involvement Impact Assessment

Residents Association

Managing Money and Paying your Rent

Renting a property - The cost of living

How do I pay my rent?

What happens if I owe rent?

Budget Planner

Help with Debt

Understanding County Court rent arrears

Maintaining your Home

Who should fix it?

Aids and Adaptations Leaflet

Repairs Handbook

Dealing with Asbestos

Condensation & damp

Gas Safety Checks

Reporting a repair

Safety in Communal Areas

Your Home

Mutual Exchange of your home

Your Right to Buy and Right to Acquire you home

Social HomeBuy Guide

Ending Your Tenancy