Vision & Values

Hightown's Vision & Values were agreed following consultation with Hightown residents, staff, Board members and key partners. We would like to thank everyone who was consulted on the Vision & Values.

Vision

To retain Hightown Praetorian & Churches Housing Association's position as a highly regarded regional developer and manager of housing and support services.

Values

• Our residents and people using our services come first. We aim to meet their individual and collective expectations through effective consultation and involvement and regular service reviews.
• We treat people with respect. We value diversity and provide services and support in a way which promotes independence and choice.
• We value our staff. We seek to support their personal development so as to improve the services we provide.
• We provide cost effective services without compromising standards or safety.
• We seek and value input from our partners and stakeholders. We develop homes and services to meet shared objectives and responsibilities.